Xeko FAQ
Frequently Asked Questions: Click the question below to see the answers.
*Q:Where is the Field Guide? The field guide has been replaced by the FAQ page of the blog. If there is information you wish to see here that was listed in the field, guide send it to support@xeko.com.
*Q: What do the symbols in the game mean? 
Map – Click to map to find all of the places on the island to explore. Click the Featured Game button at the top to see featured GoodQuest. On the left is a map guide that will show you where other cool features are located.
Emoticons-Sometimes you don’t want to spell things out for people to show your emotions. These emoticons will help express feelings like, lol, G4G (Gaming for Good), and rocking out!
Chatting- Type words into the chat box and hit send, everyone will see what you typed. Xeko players are able to chat using only the words in the unabridged dictionary. When chatting if a word appears in red, you are not able to say that word in game. You can always click the question mark to send word suggestions to the live moderation team.
My Stuff
My Home- Click this button to go to your home.
People and Places
Chat Log- Click to bring down the log which shows the current conversation taking place in a room.
What’s Happening- Click to open the drop down messaging, which will show you all of the exciting events taking place on the island. You can also click blog, to go directly to the Xeko blog. www.blog.xeko.com
Wooden Heart GoodQuest Symbol- You can click the heart at the top of your screen to go directly to the GoodQuest lobby. In the GoodQuest lobby you can learn about the current GoodQuest, the goals for the GoodQuest, the non-profit partner, how you can help, how your help will affect the real world, and of our course play the GoodQuest game.
Mail- Click to open the Xeko email to send messages to your buddies and read mail that has been sent to you.
Contact Moderators- Click if you have a question, need to report a player, need report a bug in the game. A message will go directly to one of the live moderators, who will address your concern.
Sound- Click here to turn the sounds of island on or off. 
Log Out- Click here to logout. The island will be waiting for you to return to keep Gaming for Good!
1. Q:What is Xeko? Xeko is a virtual world for kids! Activate a donation to a nonprofit & save real animals, people & the Earth by Gaming for Good.
2. Q: How do I play? Saving REAL Tigers in China and tracking REAL Polar Bears in the Arctic are just a few examples how kids are making a difference by playing in Xeko’s virtual world! Come play in our world. Visit the map in game to begin exploring all of the fun features and games.
3. Q: How do I redeem a code? Are you a new user to Xeko? If so, it’s easy to register and it’s free! 4. Q: What is a GoodQuest? Xeko gives you fun game play that helps real animals, people and the Earth! To start a GoodQuest, click the heart-shaped button at the top-center of your screen. You can also enter the GoodQuest from the map. With the map open, click featured game at the top of the screen; select yes to begin playing the GoodQuest. 5. Q: How do I adopt an endangered animal? There are two ways to adopt and animal, in-game and from a code on a Xeko Plush product. 6. Q: What are the hours for Xeko? Xeko is open from 8 am EST to 1 am EST. Our hours are modeled to allow players a time to play outside and spend time with family and friends in the real world! There are always moderators working to assure your safety. 7. Q: Do I have to pay for Xeko? That’s up to you. Xeko has a play-for-free option or you can upgrade to a membership to play the GoodQuests and extra features. The pricing options are available during registration. We welcome all players to join the Xeko fun! 8. Q: Why should I be a paying member of Xeko? Xeko members have enhanced features such as secret clue rooms, exclusive goods and clothing and the ability to play the GoodQuests. http://www.xeko.com/membership/ 9. Q: What is the Scale of Good? Visit the Savanna and donate your virtual coins. Work with the rest of the Xeko community to meet a goal and cause a donation to a nonprofit partner. 10. Q: As a member how do I collect my daily allowance? Each day members can collect their 100-coin allowance by visiting the Scale of Good located in the Savanna. Want to do Good? Donate your coins while visiting the Scale of Good and help a nonprofit partner! 11. Q: How do I take an Adventure? Adventures are island activities that guide you through a sequence of activities while collecting coins and treasures. All Adventures begin on the beach. Anytime you see Tenderfoot flying on the beach you can click him to start an Adventure. 12. Q: How do I play the Trading Card Game? The Xeko Trading Card game is currently in beta. Visit the Card Cafe in the Marketplace to play the Xeko Trading Card Game with your buddies. At the end of the game, please provide feedback on the TCG Beta! To learn more about the Trading Card feature click here. 13. Q: What is Xeko Xen? Xeko Xen is virtual money. Buy Xeko Xen with cash, to purchase premium goods & clothing! Click link to learn more https://registration.xeko.com/upgrade/xen. 14. Q: Is Xeko a safe site for my child? Xeko uses real moderators and a robust dictionary chat to ensure that safety is maintained and enforced at all times. Xeko does not share your child’s personal information with third parties for any kind of solicitation. We do NOT sell, rent or trade our user’s information. We do our very best to uphold the highest standards by offering the safest environment within Xeko. Our players can only chat from a dictionary of safe words while interacting online. Our site also has a team of “live” professional moderators to help players maintain a happy and healthy chat environment. Moderators are scattered throughout the gaming environment to ensure that all activity is COPPA compliant, and have the authority to handle any situations that may arise during game play. 14. Q: How can I manage my child’s account? You can create a parent account to upgrade, downgrade, and view renewal dates. Click here to create a parent account. 16. Q: Why can’t I say my real name or other information about me? Giving out personally identifiable information, such as your name, age or contact information, is unsafe behavior and against the Xeko Rules. If you do give out this information, you risk being banned! 17. Q: What is the secret of Xeko? You’ll have to discover that for yourself! 18.Q: How do I recognize a staff member? Staff members have the title Mod or Host in front of their names. You may also see some staff members that will be wearing a staff badge. There is a rather large crew of Moderators and staff members. They all have a prefix of “MOD-“ or “HOST-“ in front of their Xeko title. Staff members are here to make sure that Xeko is a happy and safe place. If you see them, make sure to say “hello!” 19. Q: What is the difference between a HOST and a MOD? Hosts are Xeko staff members who run events and games for the Islanders to enjoy. A MOD is a Moderator who watches over the player’s chat and makes sure that everyone is safe and following the rules. However, both Hosts and Mods are staff of Xeko and both are able to enforce the rules of the island. 20. Q: Can all players participate in host events? Yes, there are rules in order to play so that everyone has a fair and fun time. During a host game, a player can only win one prize per host shift, no trade requests during a game, dancing, monkey emoticons, or animal tricks; these are very disruptive to the players trying to participate in the host event. 21. Q: What if someone else tells me they are staff? If someone else is telling you they work for Xeko, don’t believe them. If they are posing as staff in an attempt to scam you or obtain information from you, please report them to staff immediately. 22. Q: How do I contact staff? Use the ? symbol on the top right of your screen to send a message for staff. This is meant for emergencies and general questions only and should not be abused. We do encourage you to read our FAQs, or ask other players for information too. If you need to contact staff in order to report another player, click on that player and then press the “report” button. 23. Q: What are the Xeko Rules? We expect all players to follow the Xeko Rules while visiting and playing our virtual world. Click here to view the Xeko rules https://registration.xeko.com/registration/rules. If you have a general question about the rules, please email support@xeko.com. 24. Q: What happens if I don’t follow the Rules? If you don’t follow the Rules, you run the risk of being banned from Xeko. Read the Rules on the main page in order to prevent this from happening. https://registration.xeko.com/registration/rules 25. Q: What happens if I get banned? If you get banned you will not be able to access Xeko for a period of time that is decided by our Moderation staff. The more serious the offense and the more previous offenses you have, the longer your ban is likely to be! 26. Q: Can I get unbanned? Maybe. If you feel your ban was an error, feel free email support@xeko.com to report the incident. We will investigate it and report our findings back to you. If appropriate, the ban will be lifted. However, if the ban was fair and you broke the Xeko Rules, then we will not be able to remove the ban, but will reply to your email letting you know the circumstances. 27. Q: If I get banned and I’m paying a subscription, do I get my money back? Nope, sorry! The Xeko Rules are presented for players to accept prior to registering an account. In the event that you were banned in error, make sure to send an email to support@xeko.com immediately. We will investigate the ban and remove it if necessary. 28. Q: My friend got banned. When will he/she be back? The duration of a ban depends on the severity of the offense and how many previous offenses a player had. We do not share this information with other players. 29. Q: If I get banned, will I be banned forever? The duration of a ban depends heavily on the offense and a specific player’s moderation history. Someone who has a long record of previous offenses is much more likely to be banned for a longer period of time. On rare occasions, we do permanently ban players. However, as long as you’re following the Xeko Rules, you don’t need to worry about being banned. 30. Q: I got a message from staff, but I wasn’t doing anything wrong. Why? Some messages sent by staff are general warnings to a disruptive room and do not necessarily target a specific player. If you were not displaying unacceptable behavior, someone else in the room was. In order to make sure you do not receive any more of these warnings, we suggest you go to a new room. 31. Q: I don’t want to get banned. How do I make sure that it doesn’t happen? Thoroughly read the Xeko Rules and make sure that you are following all of the rules listed there. If you are following the Xeko Rules, you will avoid being banned. If you are close to violating a Xeko rule, a moderator may send you a warning, to prevent you from being muted or banned. If you have any questions on what behavior is and is not allowed, please click the ?to ask a moderator. 32. Q: I reported a player. Why didn’t he/she get banned? All reports are investigated and the appropriate action is taken. We do not discuss these actions with other players. 33. Q: How can I help? If you see any players that are violating the Xeko Rules, use the ? symbol to report them. Be as specific as possible with your report. However, please only report each incident once and use it only for emergencies. If you really want to help, try doing some GoodQuests. Each GoodQuest you play helps do good in the real world by saving sea turtles, building homes and saving the Earth by recycling. 34. Q: Why do some words and letters flash red as I type them? A word that flashes red is not in the dictionary, which means you, cannot say it on Xeko. If a word shows as black, then that means it is part of the dictionary. 35. Q: Why can’t I say some words? Xeko has a dictionary of words that our players can say. If a word is not in our dictionary, then you can’t say it on the island! To assure that Xeko is appropriate for all of our players, there are many words that are not in our dictionary. You can click the ? symbol if you have a word you would like reviewed to be added to the dictionary. 36. Q: How do I become staff? Do your homework, eat your veggies and have fun. Currently we are not hiring. 37. Q: What if I have a complaint about the staff? Do not use the ? symbol to report staff. If you feel that the staff is treating you unfairly or they are breaking the Xeko Rules, email support@xeko.com to report the problem. However, keep in mind that abuse of the ? icon is also against the Xeko Rules, so do not send harassing messages to the staff. 38. Q: Why doesn’t my avatar have the title that I registered? When you first registered your avatar, you are assigned a temporary title. The Xeko staff will review and approve your title if it’s appropriate. If it’s not appropriate, you will be asked to select a new title. 39. Q: When will my title be approved? Your title should be approved within the day of registration. However, if your title is denied, you will be asked the request a new title for your character. 40. Q: How do I make friends? You can meet all sorts of other players while on Xeko. If you have trouble finding friends, try visiting a public room such as the Ice Cavern or Marketplace. Click on a player and then press the “add to friends list” button in order to send a friends request to that player. If that player accepts, then you will both appear on each other’s list. 41. Q: Why can’t staff be on my buddy list? There’s not enough room on our buddy list for everyone, so to be fair to everyone the Xeko staff does not allow players to be on our friends list. Staff members are friends to all of the islanders, but still cannot add you to their buddy list. There are no exceptions to this rule. 42. Q: How do I contact my friends when they aren’t on Xeko? It’s not safe to give out any sort of contact information online. Doing so is against the Xeko Rules and will result in you losing play-time. Never give out your phone number, email, username on other sites, or any other means of contact. If you want to send a message to your friend, click the bottle at the top of your screen to open the Xeko Mail feature, then click email to send your buddy a message. 43. Q: A player is bothering me, what do I do? Click on that player and then use the Ignore button in order to keep yourself from being able to see their chat. If it is an emergency situation, you can click the player and select the “report player” button to report that player to staff for review. To allow yourself to once again view a player’s chat, click the ignore button again to “un-ignore” them. 44. Q: How do I earn coins? You earn coins from mini-games on Xeko. Look for the floating coins in each room; click the coin to play a game. Also, with the map open click find games to see and go directly to any of the island games. The more you play and the better score you get, the more coins you will receive! You can also earn coins by selling back your old, unwanted items in the Sell Back feature located in the Meadow or win them from special events run by the Xeko Host. You can also purchase coins with Xeko Xen in the Curio store located in the Marketplace. 45. Q: Where do I buy items on Xeko? You purchase items from the Marketplace. You can also acquire items through trades with other players or win goods from special events. 46. Q: How do I change what my avatar looks like? You can customize your avatar’s look during registration. If you want to change your appearance again later, click, “my stuff,” then click “change your clothes.” 47. Q: How do I get to My Home? You can get to your own home by clicking the “My Home” link in the lower right corner of the screen. You can also click on the map in the lower right corner to access the map of Xeko. From there, click on the “My Home.” 48. Q:How do I decorate my Island? To place an item in your room is to click the “Edit Home” button located in the top left of your screen and then select “Add Item.” From here you can also resize and remove items. Once you have finished adding items, click save. 49. Q: How do I play mini-games? There are many mini-games scattered across Xeko. Look for the floating coins in each room; click the coin to play a game. Also, with the map open click find games to see and go directly to any of the island games. 50. Q: How do I trade? To trade with another player, first click on that player and send a trade request. 52. Q: What do I do with these keys? Players are awarded QuestKeys if they contribute a certain portion to the current GoodQuest. The QuestKeys are used to unlock clue rooms to reveal secrets of the island. 53. Q: There is a problem with my subscription. What do I do? Sorry for the inconvenience. Your parent can create an account to check account payment status. Visit the following link to establish a parent account: https://registration.xeko.com/users/new. If you have additional questions regarding your account or payments should be directed towards the Contact Us link on the main Xeko site or you can email support@xeko.com. Be sure to be as specific as possible about your problem so that we can best assist you. 54. Q: An item was in a store and now it’s not there. Where is it? Our stores only carry a limited amount of many items. If you wait, the item(s) may sell out. To see how many of an item is available, click on the item and view the number of item in stock. Once an item sells out, you can only acquire it through trades. However, that doesn’t mean that the item won’t appear back in the marketplace at a later date. 55. Q: How do I change the gender of my avatar? Unfortunately, that is not possible on Xeko. However, you can always create a new account with the preferred gender. 56. Q: How many characters can I type? You can type 48 characters in your chat box. 57. Q: How do I know about new item releases? New items are released all the time on Xeko! Make sure to read the Xeko blog (blog.xeko.com) for more information! You can also read Rob’s Updates in the blog for details on new features, too. 58. Q: What is The Tide? The Tide is Xeko’s blog. It contains articles, an event schedule, news, and much more! You can access it by clicking the + sign in the what’s happening section to drop down the menu.. You can also visit blog.xeko.com. 59. Q: How do I report a bug? Use the ? symbol in-game to inform a moderator, there is a Contact Us link at the bottom of the xeko.com site, or you can email support@xeko.com to report any bugs you discover Please be as specific as possible in order to allow us to best solve the problem. 60. Q: I had an item and now it’s missing. What happened to it? Make sure you didn’t trade the item away and make sure that it is not in your inventory or on your island. If you have further concerns, please click the ? icon in game or email support@xeko.com to report this incident. The Xeko staff have the tools necessary to investigate the situation. 61. Q: How do I make suggestions? Use the Contact Us link to make suggestions to the Xeko staff or email support@xeko.com. We appreciate any suggestions, general comments, or constructive criticism that you can provide. 62. Q: What if I have questions about my account or payment? In order to check or make updates to your account, your parent can create an account using the email addressed used to establish the player account. Visit the following link to establish a parent account: https://registration.xeko.com/users/new. If you have additional questions regarding your account or payments should be directed towards the Contact Us link on the main Xeko site or you can email support@xeko.com. Be sure to be as specific as possible about your problem so that we can best assist you. 63. Q: How do I earn awards? Weekly Awards- Each Wednesday the top 5 members are given Kudos awards for excelling in the following contest: 64. Q: I read the FAQs and I still have a question. How do I get help? You can either send a message to one of the moderators by clicking the ? symbol in game or you can email support@xeko.com. 65. Q: How do I sit? To sit, type in the chat box /sit. 66. Q: How can I add a star to the top of the Lighthouse? Sorry, but the stars that are in the Lighthouse came from a contest Xeko hosted many months ago. 67. Q:What does it mean when a player says, "Do not spam buddy request or trade request"? Spamming means sending multiple request to a player. If you have sent a buddy request, allow time for the player to respond. If a player has not accepted your trade or buddy request, please do not send multiple request.